Frequently Asked Questions
It can be unsettling to say the least to have your personal security compromised. We offer next-day delivery, so you can get secured immediately. Simply call us, or go to the “Shop” at the top of our website. Choose the equipment you want, and select the next-day shipping option. As long as you order by 2pm WST you can have your new security system the next morning.
If your comfortable selecting the equipment you need, then just click on “Shop” at the top of our website and purchase a system online, right now. Shipping is free, with standard delivery.
Start with the points of entry:Most break-ins occur through the front or back door, so secure accessible doors with sensors. Ground-floor windows may be protected by individual sensors, motion sensors, or glass break sensors, depending on the layout of your home or business.
Monitored’s systems are truly customised alarms, so just call us and speak to a consultant. We’ll help you build the right security system for you.
Yes, Monitored certainly caters to renters. since our home alarm systems don’t use wires or phone lines, they are simple to set up and even easier to remove and take with you to the next place. We won’t lock you into a long monitoring contract and we won’t charge you if you move.
Yes, we offer an excellent monitored security solution for your business. Special features that are perfect in a business environment are:
- Email alerts to your computer or smartphone
- Free mobile apps
- Live video surveillance
- Interactive capabilities, to let you monitor traffic at your business, inform you of employee arrival and departure times, etc.
Security systems have three basic components:
Sensors: Detection devices placed around a home or business, which alert you of trouble. Different sensors “watch out” for different things and trigger an alert if it happens. For example, some trigger if a door is opened, if glass is broken, if there’s movement in the room, or if they detect smoke. When triggered, the sensor sends, an alert signal to the Control Panel.
Control Panel: The brains behind the alarm system, which manages all sensor activity and sends alerts to the Monitoring Center. The Control Panel’s used to arm and disarm the system, as well as to customize your settings.
Monitoring: Every alarm system should be monitored 24/7, in order to generate the right response from the Control Panel. When alerts come in, the monitoring team contacts both you and the proper authorities, to quickly keep you home and family as safe as possible.
A loud siren could possible scare some burglars away. However, research shows that most burglars know they only have to gain entry and disable the Control Panel – and then they can proceed with ransacking your home. Alarms alone don’t guarantee safety. You need a security system that takes action in case of emergency – notifying both you and the proper authorities. This response is especially critical if you are away from home, or disabled. In the case of fire or other dangers (non-burglary), a noisy alarm won’t do much good at all.
Yes, Monitored Security systems are interactive, which means you can access and control you system in a variety of ways. Most of our customers really enjoy the online access via computer, tablet or smartphone. We also offer a Keychain Remote that allows you to arm or disarm the system from outside the house. This handy device can also let you turn on lights before you enter the house, it also has a Panic Alarm in case of emergency. It’s the most convenient way to stay safe
Yes, wireless systems really are safer! A wireless system has no requirement for a phone line, internet connection, or any other system in your house. The system will continue to function even if the landline or internet goes down. All the communication is built into the system itself.
Using this built-in cellular signaling technology, a Monitored Control Panel alerts the Monitoring Center in case of trouble. This type of technology is safer than traditional wired alarm systems, because there are no wires for crim’s to cut. The wireless sensors provide a further bonus. They connect wirelessly to the Control Panel, for quick and easy installation. No drilling or complicated wiring. We’re really proud to offer a 100% wireless security solution.
The security Control Panel needs only a low-frequency signal to reach the Monitoring Center. It’s a much lower frequency than required for a voice conversation over a mobile. So chances are good that the connection will be strong, even in a low-reception area. We use several mobile networks to maximize coverage, and will confirm that there is enough signal strength in your area before completing your order.
You don’t need a home network for our security system to work. All communication between security sensors, Control Panel and Monitoring Center is built into the equipment itself. However, to access video monitoring you do need a broadband connection.
Monitored Security offers 100% wireless security systems for every customer. That means our systems are not dependent on your phone line, internet connection, or any other system in your house. The sensors connect to the Control Panel wirelessly, for quick and easy installation, without drilling or complicated wiring. The built in GPRS device alerts the Monitoring Center in the event of any alarm. This type of technology is more secure than traditional wired alarm systems, because it won’t fail if your landline goes down. With no wires for thieves to cut, it’s virtually undefeatable.
We take advantage of technology in order to make your alarm system safer, simpler, smarter and more convenient. Our system is interactive – so you’re in control where ever you are and it will give you the security information you need. Options available include:
- Email messages alerting you to sensor activity – whether it’s a breach at your home. Power loss, or your kids arriving home from school
- Free mobile apps so you can access and control your system from any where
- Online access, so you’re always in control
- Live video feeds to your computer or smartphone
- Home automation features such as light control, climate control and remote lock access
All of our monitoring plans protect you against burglary, fire, environmental dangers and medical emergencies, for no extra charge. All Monitored’s systems are wireless, with GPRS monitoring back to base. No installation fee. No charge to move your system to a new home. Do you see the pattern here? We hate hidden fees. You may find that the other security companies are not so upfront with their pricing.
We offer an affordable solution for customers who want to view live video of their home when they’re away. Learn about your options under Cameras in our equipment section. You can view the live video feed online or from your smartphone. The system can be set up to send you a video clip if there’s any movement detected. The only charge is for the camera itself. All the monitoring apps are free. Note that video is only available with our Ultimate Plan.
Monitored Security is licensed to work in all parts of Australia that require a license.
Absolutely. Part of what sets Monitored apart from the competition is that you don’t need a technician to get your place secured. In 30 minutes you can set up your wireless Monitored Security system, and do it in your own time. If you want any guidance, simply call our support team and we will walk you through the process.
Once you have installed your sensors and plugged in the Control Panel, just call our service department. We’ll activate your system remotely and check every sensor and make sure the system is working properly.
Monitored Security won’t charge you anything to move! The Wireless system was designed to be flexible, for easy moves. Simply call our service department and we’ll walk you through the process. We can also get you instructions to make moving your system simple. It’s really easy to remove the sensors from around your house, unplug the Control Panel and you are set to go. Once in your new home, give us a call to re-activate the system and your new home is protected. No extra fee.
There are NO setup or installation fees with Monitored Security. Monitored’s wireless equipment is so easy to set up you can do it yourself in 30 minutes. This simple DIY approach saves you from having to schedule a technician. It also means you won’t have holes and wires in your walls. You can easily change the location of your equipment any time you want. Even if you decide to move, or add more equipment at a later date, your monthly amount stays the same.
All Monitored Security’s plans protect you against intrusion, fire, environmental dangers and medical emergencies, for no extra charge. All Monitored’s systems are wireless, with GPRS monitoring – Included. Delivery is free with your initial purchase. No installation fee. No charge to move your system to a new home. There’s a pattern here. We hate hidden fees. You may find that the other security companies are not so clear with their pricing.
Regular shipping for your initial order is free of charge, and usually takes 2-5 business days. We can also arrange next-day delivery for a small extra fee.
Our home security system is flexible and allows you to add new equipment at any time. You will only pay for the piece of equipment itself, as well as shipping (shipping costs apply only for additional equipment – not for delivery of your initial system).
Start with the points of entry: most break-ins occur through the front or back door, so ensure that all accessible doors have sensors. Ground floor windows may be protected by individual sensors, motion sensors, or glass break sensors, depending on the layout.
Monitored Security’s alarm systems are tailored to your requirements, so just call us and speak to a consultant. We’ll help you build the right security system for you.
Yes, we offer smoke and fire detectors. If these sensors are activated, the Monitoring Center will attempt to verify an emergency before engaging the fire department. There is no extra charge for fire monitoring. If you choose a monitoring plan with interactive features, you can also be notified immediately by text or email message whenever there’s sensor activity at your house.
Monitored protects your home against more than just burglary. “Life Safety” refers to emergencies of a medical or health nature. Some of our equipment includes “Panic buttons,” which you can push for immediate response to any kind of emergency. Of course we have fire protection, too, as described in the question above.
All Monitored plans automatically cover you for intrusion, fire, environmental dangers and life safety – and its all included in the monthly amount.
Yes. Our systems are interactive, which means you can access and control your system in a variety of ways with our monitoring plans. We find people love the online access via computer, tablet or smartphone. We also offer wireless remote that allows you to arm or disarm the system from outside the house. You can give one to each family member to ensure that they can enter or leave your home easily. The remote also includes a Panic Alarm in case of emergency. It’s the one way to stay safe!
Can I add additional equipment later? How much does that cost?
The systems we offer are flexible, allowing you to add new equipment any time. There will be a charge for the equipment and shipping (shipping charges only apply to additional equipment)
Why do you use 2GIG alarm equipment?
Monitored uses 2 GIG alarm system components because they’re extremely good quality and very reliable security components.
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SECURITY THAT FITS YOU
Monitored knows that your needs are unique. That’s why our solutions are Tailored to fit you. And, it’s why we’ve tried to make this site easy to navigate so you can find just what you need for a system that works for you.